Building telemetry — every temperature reading, every relay switch, every occupancy event — will be written and kept on the gateway in your building. The platform will not receive it. Not "will not look at it": will not have it.
The difference matters, practically and legally. A privacy policy changes with an email and a notice nobody reads. An architecture in which the data simply does not travel cannot change without redesigning the product and shipping a visible update. That is why we state it as an architectural property, not a commercial promise.
What will travel up to the platform is only what the service needs in order to exist: device health, update confirmations, the configuration you edit in the app, account administration events and service records. All of it over a single encrypted channel, opened from the inside outwards.
The encryption key will stay with the customer. The data partition's key will be sealed in your gateway's TPM, not held by us. The recovery key will be kept in escrow under dual control and will not be used without the customer taking part. Every building will have its own cryptographic domain — there will be no manufacturer key that unlocks everything.
The data is yours and it will leave when you decide. The gateway will expose a local API through which telemetry, history and events export in an open format into whatever reporting system you already use: energy accounting, an existing building management system, your own dashboard. We will not hold you captive in a format only we can read.
The consequence is worth stating bluntly: if our platform were compromised, the attacker would not find your building's history, because by design it is not there. And if the internet link drops, the history is designed to keep being written, locally, and the automations to keep running.